Who we are
ZenVia Nature is a dedicated provider of high-quality organic matcha and wellness products. Based in Ireland, we are committed to sourcing the finest matcha directly from Kyoto, Japan, ensuring that our customers receive only the best. Our mission is to promote health and wellness through premium organic products while maintaining a strong commitment to sustainability and ethical sourcing practices. We value your privacy and are committed to protecting your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Comments
When you leave comments on our Site, we collect the data shown in the comments form, as well as your IP address and browser user agent string to help spam detection. Additionally, an anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After your comment is approved, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to our Site, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to our Site can download and extract any location data from images on the Site.
If you are featured in any media content (such as images, videos, or testimonials) related to our products or services, we may use that content for marketing and promotional purposes. If you wish to have your media removed or have any concerns regarding your images, please contact us at support@zenvianature.com.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Our Site may include embedded content (e.g., videos, images, articles) from other websites. Embedded content from these external sites behaves in the same way as if the visitor had visited the other website directly.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content. If you have an account and are logged in to that website, they may track your interaction with the embedded content.
We encourage you to review the privacy policies of any third-party sites you visit, as we do not control the content or privacy practices of these external sites.
Who we share your data with
We may share your personal data with the following third parties:
- Service Providers: We may share your information with third-party vendors, contractors, and service providers who assist us in operating our Site, processing payments, fulfilling orders, and providing customer support. These third parties are authorized to use your data only as necessary to provide these services to us.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or use of your data.
- Legal Compliance: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Protecting Rights and Safety: We may disclose your information to protect our rights, privacy, safety, or property, or that of our affiliates, you, or others.
- With Your Consent: We may share your information with other third parties with your consent.
We do not sell or rent your data to third parties for marketing purposes.
How long we retain your data
We will retain your data only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.
Specifically, we retain your data for the following periods:
- Order Information: We retain personal data related to your orders (e.g., name, contact details, purchase history) for a minimum of 2 years to comply with legal obligations and tax regulations.
- Account Information: If you have an account with us, we retain your account information as long as your account is active or as needed to provide you with our services. You can request the deletion of your account at any time.
- Marketing Communications: If you have opted in to receive marketing communications, we will retain your data until you unsubscribe or request removal.
When we no longer need your data, we will securely delete or anonymize it following applicable laws.
What rights you have over your data
If you are a resident of the European Economic Area (EEA), you have certain data protection rights regarding your data. Zenvia Nature aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your data. These rights include:
- The Right to Access: You have the right to request copies of your data. We may charge you a small fee for this service.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- The Right to Erasure: You have the right to request that we erase your data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
- The Right to Withdraw Consent: If you have provided consent to the processing of your data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at support@zenvianature.com. We will respond to your request within one month.
Where your data is sent
Your data may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
Specifically, your data may be sent to:
- Third-Party Service Providers: We utilize various third-party service providers who may store and process your data on servers located in different countries. These service providers are chosen for their commitment to data security and privacy.
- International Transfers: If you are located in the European Economic Area (EEA), please note that your data may be transferred outside the EEA. We ensure that any transfer of personal data to countries outside the EEA is subject to appropriate safeguards, such as standard contractual clauses, to protect your data.
- Compliance with Laws: Your data may be disclosed to comply with applicable laws, regulations, or legal requests from government authorities.
We take appropriate measures to ensure that your data is treated securely and following this Privacy Policy.